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Have a question, feedback, or need support? Our team responds to all inquiries within 24 hours.
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Support Hours
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Mon-Fri: 9am-6pm EST
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Helpful Resources
Need urgent help?
For time-sensitive issues related to lost pets or emergency access, please email us directly at urgent@petfob.com
Common questions about support
Quick answers to help you get the support you need.
We respond to all inquiries within 24 hours during business days (Monday-Friday). Urgent issues related to lost pets or emergency access are prioritized and typically answered within 2-4 hours.
Yes! Business partners can request a personalized demo by selecting 'Business Partnership' in the contact form. We'll schedule a 30-minute video call to walk you through the platform and answer your questions.
Our Help Center is coming soon. In the meantime, check out the 'How It Works' page for detailed guides, or reach out directly with specific questions.
Select 'Bug Report' or 'Technical Support' in the contact form and describe the issue in detail. Include screenshots if possible. Our engineering team reviews all bug reports within 48 hours.
Absolutely! We love hearing from our community. Choose 'Feature Request' in the form and tell us what you'd like to see. We review all suggestions and prioritize based on user demand.
Still have questions?
Can't find what you're looking for? Check out our detailed guides or send us a message.